Case Manager

Pride Industries

Job Description

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. 

POSITION SUMMARY:  Under limited supervision, manages rehabilitation, behavior support, or employment services provided by PRIDE, which includes providing evaluation of the client, personal development, job skills, work/service plans, and emergency crisis management.  Employees in this job class serve as a liaison with governmental agencies, employers, staff, and family members to provide updates and required reports on the client/employee’s current condition and progress.  This job requires knowledge of case management, resources available to disabled people throughout the community, and the ability to determine and coordinate the necessary services and development plans for each client. 


SUPERVISES:         Supervises only employees with disabilities on their case load.



  1. * Provide counseling and support to individuals with disabilities on personal and job related issues.  Enters, updates, and maintains a database of case file information and case files in accordance with state and federal requirements such as Ability One, National Industries for the Severely Handicapped (NISH), CARF and related legal requirements.
  2. * Completes monthly, quarterly, semi-annual, and annual case management reports on clients and keeps appropriate family and governmental agencies appraised of the individual’s progress. 
  3. * Develops work/services plans that establish goals, implements plans, and evaluates progress.  Create and maintain case records that comply with PRIDE and governmental standards.
  4. * Maintains relationships with external entities necessary to effectively communicate progress on disabled clients/employees.
  5. Promotes and participates in networking opportunities to discuss new programs and services, or to develop pilot projects.
  6. * Develops, delivers and evaluates a variety of training classes for clients.  These classes include anger management, assertiveness training, money management, and related behavior and skill-based classes. job preparation and training curriculum in a classroom setting.
  7. * Evaluates and manages emergency or crisis situations to ensure safety.  Completes necessary incident reporting.
  8. * Travels by automobile to approximately 20% of the time to local/regional sites.
  9. Performs other duties and special projects as assigned. 

* Denotes Essential Job Function



  • Bachelor’s Degree in Health and Human Resources, Social Sciences or related field or comparable combination of formal education and work experience;
  • Three or more years of experience in case management, social services, or a related field;
  • CPR and First Aid Certifications a plus;
  • Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;
  • Community relationships and knowledge of available funding resources;
  • Effective oral and written communication skills to present information and respond to questions from groups of clients, customers, and managers; and for producing narrative reports, recommendations and correspondence;
  • Human relations skills to develop strong working relationships with other staff, clients, schools, and external entities related to program objectives;
  • Computer literacy and skills to use business software and the Internet in a variety of applications, including memos, schedules, spreadsheets, and data entry;
  • Mathematical ability including addition, subtraction, multiplication, and division;
  • Flexibility in responding to changing work priorities and handling multiple projects at the same time;
  • Ability to travel locally by automobile approximately 20% of the time.
  • Demonstrated organizational, problem solving and common sense skills. 

CERTIFICATES REQUIRED:  Valid driver’s license and ability to obtain CPR/First Aid Certification.

Job Requirements

PHYSICAL REQUIREMENTS:  Employees may experience the following physical demands for extended periods of time:


  • Sitting, standing and walking (75-95%)
  • Keyboarding (45-55%)
  • Viewing computer screens (45-55%)


WORK ENVIRONMENT:  Depending on the location, work is performed in a business office, manufacturing setting or in an industrial environment.  Travel to other work sites may be required. 


DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.  Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

If you are interested in working for this unique organization that blends business with a social mission, please apply online at Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!


PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.

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